Storm Threat – What To Do In The Event Of A Power Cut

You may have seen that bad weather is on the way and we are likely to see high winds in some areas this evening through to tomorrow morning.

Thank you to Elmbridge Borough Councillor for Hersham Mary Sheldon for sharing this communication from UK Power Networks on what to do in the event of a power cut.

We have also included additional information regarding free services that are available to vulnerable customers who may need extra support during a power cut.

Communication from the UK Power Networks Community Affairs Department– South East

“Our electricity network is built to be resilient but extreme weather can damage overhead power lines resulting in some customers losing their electricity supply.  Where this happens we work to restore power as quickly and safely as possible. We have organised for additional staff in our contact centre to help customers whose electricity supply might be affected by the predicted weather, and we have called up additional engineers to carry out repairs to overhead lines and poles as soon as the wind reduces to a speed at which it is safe to work.

Both you and your local residents will be able to find regular updates on our website www.ukpowernetworks.co.uk and social media @UKPowerNetworks throughout this period.

Anyone experiencing a power cut should:

• Call 105 to report power cuts and damage to the electricity network, or 0800 3163 105 (from a corded phone or mobile phone if you have no power)
• Visit www.ukpowernetworks.co.uk for the latest updates
• Visit www.ukpowernetworks.co.uk/powercut and type in their postcode to view our live power cut map
• Tweet @ukpowernetworks to report a power cuts or to receive updates

We advise people to stay clear of power lines and report damaged power lines immediately by calling 105 free from either a landline or a mobile phone. If they see electricity lines that are down or causing significant risk to the public they should call 999.

If you would like to share information about preparing for the storm or the priority service register on social media you might like to use the following:

@UKPowerNetworks has extra staff on hand 24/7 to deal with the impact of #stormEleanor

Call 105 to report a powercut and visit www.ukpowernetworks.co.uk/powercut for the latest updates”

If you are eligible to be on the Priority Services Register UK Power Networks will ensure you will receive extra support if you experience a power cut.

Who can register to receive extra support during a power cut?

• Customers who rely on medical equipment
• Customers who are chronically ill
• Customers with a disability
• Customers who have dementia
• Customers who are blind or partially sighted
• Customers who are deaf or hard of hearing
• Customers who are of pensionable age
• A nursing or residential home
• Customers with children under five in their household
• Any other case that you would like us to consider

What help should they expect to get during a power cut?

• A priority number that you can call 24 hours a day
• A dedicated team who will contact you to keep you updated during a power cut
• We can put you in touch with an expert who can offer you advice on energy bills and energy saving tips if this is important to you
• Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
• In certain scenarios we may also offer a free hotel overnight and transport to the hotel

Visit ukpowernetworks.co.uk/priority for more information

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